FAQ

FREQUENTLY ASKED QUESTIONS: 

 

How do I place an order?

Placing an order is easy! Simply browse our collection, pick your favourite items, and click "Add to Cart." When you're ready to complete your purchase, go to the checkout page, enter your shipping and payment details, and confirm your order.

 

What payment options do you accept?

We offer several payment options for your convenience, including major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

 

Can I change or cancel my order after it's been placed?

We aim to process orders quickly, but if you need to modify or cancel your order, please contact our customer support team as soon as possible with your order details. We can usually make changes if the order has not yet been shipped.

 

How can I track my order?

Once your order has been processed and shipped, you will receive an email with a tracking number. You can use this number to track your package either on our website or directly through the carrier’s site.

 

What is your return policy?

We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving it for a full refund. Please make sure the item is in its original condition, including all tags and packaging. Note that return shipping costs are the customer's responsibility.

 

How can I contact customer support?

We’re here to help! You can get in touch with our customer support team by email at Sleeklinesydney@gmail.com.

 

Can I update my shipping address after placing an order?

Please verify your shipping address before finalising your order to ensure prompt delivery. If you need to make any changes afterward, contact our support team right away. Changes are possible as long as the order hasn’t been shipped.

 

How safe is my personal information on your site?

We prioritise your privacy and security. Our website uses advanced encryption and security measures to safeguard your personal data. Rest assured, your information is kept confidential and only used for processing your order and communicating with you.

 

Do you have any other questions?

Please contact our customer service via email at:

✉️ info@Sleeklinesydney.com